Privacy Policy

At ANDAAZ-E-PEHNAWA, your privacy protection is our top priority. This policy outlines how we protect your personal information, what constitutes personal data, how we use it, who has access to it, and your rights regarding your information. This Privacy Policy applies solely to our website, andaaz-e-pehnawa.com, and we are not responsible for any personal information you submit to third parties via our site. We encourage you to read the privacy policies of any third-party companies before providing your details. By accessing and using andaaz-e-pehnawa.com, you accept our Privacy Policy and Terms of Use.

 USE OF INFORMATION

We collect personal information in several ways, such as when you place an order or create an account. By registering, you consent to the collection of your personal data. When you place an order, we need to store personal information including your name, email address, phone number, home address, and billing address for order processing. Your saved card details are kept secure and will only be used to process your order through our Secure Payment Service provider. We may also collect information from identity checks, which may include your phone number for delivery purposes. Your personal information is protected by SSL, ensuring secure transmission via an encrypted link. We also collect non-personal data using third-party cookies to enhance your browsing experience. Cookies may be permanent or temporary, with permanent cookies stored for no longer than 24 months. You can erase cookies from your device through your browser settings.

 INFORMATION COLLECTION

ANDAZ-E-PEHNAWA may use your personal data for the following purposes:

- Creating your personal account on andaaz-e-pehnawa.com (e.g., name and email address)
- Processing your orders (e.g., name, address, date of birth, and payment details)
- Sending text notifications regarding delivery status (e.g., mobile phone number)
- Providing marketing offers such as newsletters (e.g., email address, wish lists, postal address)
- Contacting you about delivery issues (e.g., phone number, address)
- Responding to your queries and informing you of service changes (e.g., email address)
- Notifying winners of promotions (e.g., email address, name, address, and phone number)
- Disclosing data to fraud prevention agencies
- Analyzing data for relevant marketing offers (e.g., name, buying habits)
- Validating your legal age for online shopping (e.g., date of birth)

We retain your data only as long as necessary to provide our services or as required by law. Once it is no longer needed, we will delete your personal data, except where legal requirements dictate otherwise. We do not sell your details to third-party marketing companies; we prioritize your privacy at ANDAAZ-E-PEHNAWA.

 MARKETING UPDATES

We email our subscribers regularly. This includes confirming requests, sending invoices, and notifying you of changes to our services. Users typically cannot opt-out of essential communications, but we provide an option to opt-out of promotional emails. You can do this by checking/unchecking the relevant box when providing your data or by contacting our customer service at info@andaaz-e-pehnawa.com. You can also unsubscribe via the link in our emails. By using our website and providing your mobile number, you consent to receive autodialed or pre-recorded calls and texts from us. Standard message and data rates may apply. To stop receiving such messages, contact us directly at info@andaaz-e-pehnawa.pk.

YOUR RIGHTS

You have the right to request information about the personal data we hold about you. If your information is incorrect, incomplete, or irrelevant, you can request corrections or removal. For further details about our Privacy Policy, please visit the help section on our website or email us at info@andaaz-e-pehnawa.com.